Joe Espana's blog

I was recently working with a group of global leaders and a conversation arose about what was the leadership requirement of global leaders.  Was this different from leadership in home nations? It got me thinking, and then I came across this clip form 2009 that I felt still resonates today.

Social media and viral marketing has changed the world of customer experience management. Now technology and mass communication at a level unheard of a few years ago means that companies find it hard and harder to manage the relationship they have with customers and how customers talk about them.

Dear Hubbbers,

I had a restless night last night. I've had something preying on my mind for a couple of days, so I'm using the hub to let it out.  With your permission, here it is. (Identities changed for reasons of discretion)

Dear fellow Hubbers, I admit I 'borrowed' this posting from another blog site, but it was just so good it needed airing here. I found it at http://theflyinghamster.blogspot.com. My comments follow at the end. Read and enjoy:

Phil's comments about remembering not to panic in a down turn and working with clients in the financial services industry led me to think of the sometimes inevitable loss of people this means.  The connection with leadership and organisational processes came to mind when I recalled some really ‘classic’ examples of how not to let people go last time we had a downturn.