I was recently working with a group of global leaders and a conversation arose about what was the leadership requirement of global leaders. Was this different from leadership in home nations? It got me thinking, and then I came across this clip form 2009 that I felt still resonates today.
Social media and viral marketing has changed the world of customer experience management. Now technology and mass communication at a level unheard of a few years ago means that companies find it hard and harder to manage the relationship they have with customers and how customers talk about them.
I had a restless night last night. I've had something preying on my mind for a couple of days, so I'm using the hub to let it out. With your permission, here it is. (Identities changed for reasons of discretion)
Dear fellow Hubbers, I admit I 'borrowed' this posting from another blog site, but it was just so good it needed airing here. I found it at http://theflyinghamster.blogspot.com. My comments follow at the end. Read and enjoy:
by Jim Taggart
Thanks for your vote...
If you voted in the World Leadership Gurus Top 30, the Hub's founder, Phil Dourado, came 14th this year (2012), up three places from 17th last year. The organisers say it is "because of the originality and impact of your work" that Phil was put in the Top 30 in the first place. And that means this Hub and the award-winning corporate versions we run for large companies. For more on how a private corporate version of The Hub works, email: email@example.com