Entertain Me: How not to give customer service in a downturn

Submitted by PhilDourado on July 13, 2008 - 11:20am.

When trading conditions get tough, you have to take even more care of the customers. If that message isn't clear from leaders at all levels in the organization, watch out for this kind of customer service as a result (The clip is about three and a half minutes):

customer service

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