Social media and viral marketing has changed the world of customer experience management. Now technology and mass communication at a level unheard of a few years ago means that companies find it hard and harder to manage the relationship they have with customers and how customers talk about them. Gone are the days of the old statistic that said one dissatisfied customer tells another nine of their bad customer experience.
by Jim Taggart
Thanks for your vote...
If you voted in the World Leadership Gurus Top 30, the Hub's founder, Phil Dourado, came 14th this year (2012), up three places from 17th last year. The organisers say it is "because of the originality and impact of your work" that Phil was put in the Top 30 in the first place. And that means this Hub and the award-winning corporate versions we run for large companies. For more on how a private corporate version of The Hub works, email: email@example.com