Book

Hi Brom and Phil,

I found your group through a search for groups relating to "leadership 2.0". For the past 18 months I've been researching this theme for a book focusing on how social media can transform the way organisations are run (if only the "leaders" let it)!

Engaging people behind the organization's core purpose is a if not the key role of leadership. Yet, the recession pulls against engagement massively.

In their recent book, Transparency, this trio of authors - each famous in leadership circles in their own right - point out that the higher up the organizational ladder you get, the less likely people are to speak the truth to you. It's not that they lie. They just tell you what they think you want to hear. Speaking truth to power is one of the most difficult things in a hierarchy for large numbers of people.

I heard Ken Blanchard talk about this book once, and I made notes. I've just dug them out for you. Here's what he said: 

“Sheldon Bowles and I wrote the book Raving Fans: Satisfied Customers Are Not Enough. (NB Sometimes the strapline is 'A Revolutionary Approach to Customer Service' - Phil).

Sheldon is an entrepreneur from Canada. In the 1970s, when everyone decided to go to self-service gasoline, Sheldon’s gut instinct was that it was a perfect time to go to full service.

Most team development work focuses on teambuilding. But Jon Katzenbach and colleagues show in this book how commitment to performance goals and common purpose are more important to team success than team building. Very useful book for broadening your understanding of what makes teams work beyond the ‘one third’ of the equation that everyone else seems to focus on. Recommended by us here at Performance Equations .