Book

I heard Ken Blanchard talk about this book once, and I made notes. I've just dug them out for you. Here's what he said: 

“Sheldon Bowles and I wrote the book Raving Fans: Satisfied Customers Are Not Enough. (NB Sometimes the strapline is 'A Revolutionary Approach to Customer Service' - Phil).

Sheldon is an entrepreneur from Canada. In the 1970s, when everyone decided to go to self-service gasoline, Sheldon’s gut instinct was that it was a perfect time to go to full service.

Most team development work focuses on teambuilding. But Jon Katzenbach and colleagues show in this book how commitment to performance goals and common purpose are more important to team success than team building. Very useful book for broadening your understanding of what makes teams work beyond the ‘one third’ of the equation that everyone else seems to focus on. Recommended by us here at Performance Equations .

As the title suggests, the book focuses on execution. Bossidy states that there
are oodles of books on strategy, but there are precious few on Execution –
thus his reason for writing the book, along with the advisor to CEOs, Ram
Charan. After all, the best strategy in the world isn’t worth a dime unless it is
actually put in place.

60 Second Summary

In his new book, Prof Hamel says ‘I will outline the steps you must take to first imagine, then invent, the future of management.’ So much time and effort has been spent on the subjects of innovation in product and service, yet little focus has been given to the way in which we need to innovate the science and skill of management and leadership, he argues. Too true.

The toxic effects of our legacy management beliefs