You go to the grocery store, hardware store or a restaurant. You expect the staff to know what they’re doing, to be efficient, pleasant and to answer your (often) unreasonable or inarticulate requests.
Sorry to disappoint you, but I’m talking about a topic completely different from what you may have inferred. To my peers, Baby Boomers, I’m taking out the whacking stick. Gens X and Y: sit back (grab a beer), relax and enjoy. Then get pissed off.