Change Management

Jim Taggart's picture

Does Your Company Need a Grand Poobah of Customer Service?

big-waiter"I dub you King (Queen) of customer service! Now go forth and rally your troops to make our company the best in how customers are served."

Chief Customer Officer (CCO).

Jim Taggart's picture

Ten Leadership Behaviors to Master Turbulent Change

Baseball great Yogi Berra had his own explanation when his batting wasn't up to par: 

Jim Taggart's picture

May the Force(s) Be With You: Ethical Leadership During Discontinuous Change

Remember Star Wars? The world seemed so much simply back in 1977 when the movie was released. Here we are three decades later, during which time the world has experienced several recessions, the Gulf War, the Y2K scare, financial crises, the Iraq invasion, the 2008-09 Great Recession, the Soviets in Afghanistan, NATO in Afghanistan, worries over climate change, environmental disasters, and the rise of such emerging economies as China, India, Turkey, Indonesia, Brazil, Taiwan, and South Korea. Plus much more.

Jerry Tarasofsky's picture

IDEAS FOR LEADERS: CTRL-ALT-DEL – It’s Time For A Business Reboot

Maybe the Internet changed much more than we think? Maybe businesses have to reinvent not only themselves, but the entire industry they serve?

Its very survival could depend on it.

The truth of the matter is that the business world is changing. Not year by year, but moment by moment. Big business is being beat-up by two guys, a clever spin on a traditional industry, a rental lease on some garage space in Menlo Park and a couple of iPhones.

Anonymous's picture

The Eight Step Process of Successful Change

In their book, Our Iceberg is Melting, John Kotter and Holger Rathgeber list the following eight steps for dealing with change successfully.

Anonymous's picture

Act Your Way Into a New Way of Thinking

In Larry Bossidy's book, Execution, he references Richard Pascale's quote when describing how to "operationalize" culture.

 

"People are much more likely to act their way into a new way of thinking, than think their way into a new way of acting."

 

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