Change Management

Does Your Company Need a Grand Poobah of Customer Service?

big-waiter"I dub you King (Queen) of customer service! Now go forth and rally your troops to make our company the best in how customers are served."

Chief Customer Officer (CCO).

Leading Change Requires the Right Motivation, Map, and Message

Does your organization need to change to survive in this challenging economy? To lead needed change you must have the right “motivation, map, and message. 

The Right Motivation 

The right motivation for a change initiative or mission, means you are focused on arranging operations so employees can better succeed at their jobs to better manufacture products, provide services and/or meet customers’ needs. 

The Right Map 

Ten Leadership Behaviors to Master Turbulent Change

Baseball great Yogi Berra had his own explanation when his batting wasn't up to par: 

May the Force(s) Be With You: Ethical Leadership During Discontinuous Change

Remember Star Wars? The world seemed so much simply back in 1977 when the movie was released. Here we are three decades later, during which time the world has experienced several recessions, the Gulf War, the Y2K scare, financial crises, the Iraq invasion, the 2008-09 Great Recession, the Soviets in Afghanistan, NATO in Afghanistan, worries over climate change, environmental disasters, and the rise of such emerging economies as China, India, Turkey, Indonesia, Brazil, Taiwan, and South Korea. Plus much more.

The Eight Step Process of Successful Change

In their book, Our Iceberg is Melting, John Kotter and Holger Rathgeber list the following eight steps for dealing with change successfully.

Act Your Way Into a New Way of Thinking

In Larry Bossidy's book, Execution, he references Richard Pascale's quote when describing how to "operationalize" culture.


"People are much more likely to act their way into a new way of thinking, than think their way into a new way of acting."


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