conversation

I once heard 'conversation' described as the 'Sixth Discipline' - a reference to Peter Senge's Fifth Discipline - implying that conversation is the great secret, ignored discipine that managers and leaders need to get better at, and fast. I absolutely agree.

 Demos, a UK-based think tank, just published a booklet called 'The Talking Cure'. Here's how Demos describes it (The 'NHS' is the UK's National Health Service):