customer service

The Architect writes: This guy in the clip (below) is real. He used to work for Hounslow Council in Chiswick, West London and used to dance past the bookshop my wife worked in. See Phil's commentary, below the clip, once you've watched it, for a serious leadership learning point.

In case your company blocks YouTube at work (the space below will be blank if that is the case) here's a link to just one of the YouTube clips of Ziggy, Chiswick's dancing street cleaner, that you can email to yourself to watch somewhere else.

Dear fellow Hubbers, I admit I 'borrowed' this posting from another blog site, but it was just so good it needed airing here. I found it at http://theflyinghamster.blogspot.com. My comments follow at the end. Read and enjoy:

I heard Ken Blanchard talk about this book once, and I made notes. I've just dug them out for you. Here's what he said: 

“Sheldon Bowles and I wrote the book Raving Fans: Satisfied Customers Are Not Enough. (NB Sometimes the strapline is 'A Revolutionary Approach to Customer Service' - Phil).

Sheldon is an entrepreneur from Canada. In the 1970s, when everyone decided to go to self-service gasoline, Sheldon’s gut instinct was that it was a perfect time to go to full service.