Acknowledge my unique needs in all you do from product development ... to process planning ... to connecting with me in meaningful ways both online and in person. I’ll do the same for you.
Speak to me
Have internal processes in place that allow you to interact with me as if we are good friends. Remember what I ordered last time I came in. Be ready with helpful and relevant recommendations. Learn something new about me every time we meet and then do something with that information that helps me.