customer service
Do You Have a ‘Fred’ Working for Your Company?
You may recall a post I wrote a while back about customer service and a fellow named Fred. Meet Fred: A Leader in How to
What’s Your Time Worth as a Consumer?
I’m becoming a pain-in-the ass as I head north of the mid-fifties – a consumer agitator who has become fed up with crappy customer service, over-priced goods and an over-reliance on technology.
How to Blow Away the Competition Through Leadership: Why TD Bank Kicks Butt
From Changing Winds
First off, I’ll disclose that I don’t bank with TD (Toronto Dominion) Bank, one of Canada’s Big-Five banks (nor do I own any of its stock or bonds). I bank with Scotiabank, one of the Big-Five sisters, and which provides satisfactory service. As you’ll see in this post, TD Bank has proven itself to be the most innovative bank in Canada.
Why Cranky Employees Undermine Customer Service: The Call for Executive Leadership
From Changing Winds
A leader's attitude is caught by his or her followers more quickly than his or her actions.
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