Disney

Language drives (and reflects) behaviour (or behavior if you are reading this in the US). It’s common in organizations for the customer, other departments, management or the front line (whoever 'other' is defined as) to be panned when they are out of earshot, talked of as ‘them ’ or ‘the ones who make our life difficult’.

Joe Rohde 

It occurs to me these 'Ten Commandments' that my head of imagineering, Marty Sklar, came up with a few years ago, apply largely (though not entirely) to how to lead as well as how to run a compelling guest experience. you can map most of these rules onto your leadership practice. What do you think? - Walt 

These five learning points are all extracted from the book How To Be Like Walt, by Pat Williams with Jim Denney. I know you're busy, so I read the book for you.

1. GET YOUR HANDS DIRTY

Don't be afraid to roll your sleeves up and get out there where the customers are.

Great leaders have faith in us even when we don't in ourselves. They make us believe we can do more than we think. Walt, it turns out, was brilliant at this. Here are some leader learning points:

1. CONNECT WITH PEOPLE ON A PERSONAL LEVEL