Disney

1. Pay fantastic attention to detail
2. Everything you do walks the talk
3. EveryONE walks the talk
4. Customers are best heard through many ears
5. The competition is anyone the customer compares you with
6. Reward, Recognize and Celebrate
7. Everyone makes a difference or ‘Xvxryonx makxs a diffxrxncx’ (just one defective typewriter key makes a massive difference)

From: Inside the Magic Kingdom, by Tom Connellan.  there are a lot of books on Disney, but I'd recommend this one.

Right, Phil Dourado has persuaded me to wake up from my cryogenic sleep and come post some more here, as he says you can learn from me about how to lead in tough times. OK. I'll do my best. I've even stolen a story from him, below, to illustrate core purpose.

Core purpose - time to focus on it

Language drives (and reflects) behaviour (or behavior if you are reading this in the US). It’s common in organizations for the customer, other departments, management or the front line (whoever 'other' is defined as) to be panned when they are out of earshot, talked of as ‘them ’ or ‘the ones who make our life difficult’.

Joe Rohde 

It occurs to me these 'Ten Commandments' that my head of imagineering, Marty Sklar, came up with a few years ago, apply largely (though not entirely) to how to lead as well as how to run a compelling guest experience. you can map most of these rules onto your leadership practice. What do you think? - Walt