1. Pay fantastic attention to detail
2. Everything you do walks the talk
3. EveryONE walks the talk
4. Customers are best heard through many ears
5. The competition is anyone the customer compares you with
6. Reward, Recognize and Celebrate
7. Everyone makes a difference or ‘Xvxryonx makxs a diffxrxncx’ (just one defective typewriter key makes a massive difference)
From: Inside the Magic Kingdom, by Tom Connellan. there are a lot of books on Disney, but I'd recommend this one.
Right, Phil Dourado has persuaded me to wake up from my cryogenic sleep and come post some more here, as he says you can learn from me about how to lead in tough times. OK. I'll do my best. I've even stolen a story from him, below, to illustrate core purpose.
Core purpose - time to focus on it
Language drives (and reflects) behaviour (or behavior if you are reading this in the US). It’s common in organizations for the customer, other departments, management or the front line (whoever 'other' is defined as) to be panned when they are out of earshot, talked of as ‘them ’ or ‘the ones who make our life difficult’.
It occurs to me these 'Ten Commandments' that my head of imagineering, Marty Sklar, came up with a few years ago, apply largely (though not entirely) to how to lead as well as how to run a compelling guest experience. you can map most of these rules onto your leadership practice. What do you think? - Walt
by Jim Taggart
Thanks for your vote...
If you voted in the World Leadership Gurus Top 30, the Hub's founder, Phil Dourado, came 14th this year (2012), up three places from 17th last year. The organisers say it is "because of the originality and impact of your work" that Phil was put in the Top 30 in the first place. And that means this Hub and the award-winning corporate versions we run for large companies. For more on how a private corporate version of The Hub works, email: firstname.lastname@example.org