Engagement - It's the word of the moment, isn't it. How do you engage people? I like Tom Peters' one-word answer: "Listen." As much as I like this clip from Patrick Dixon, it doesn't include that core point that Peters sees. How do you engage people? Listen to them first. Your starting point is them, not you. How are your people feeling about the recession at the moment and their job? That's your start point for engaging them. Having said that, I like this clip.