I love this, from Sukhwant Bal's '100 Watt Coaching' website:
Managers Tip from Sukhwant Bal
THE 3 Hs OF HIGH PERFORMANCE
To achieve high performance consistently requires focus on three main facets.
Hands: what people deliver. Is it to the right quality and the right standards?
Head: are individuals thinking ahead, working around problems and using their judgement?