Jack Welch

The three measures you need to run a company

“If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.”
Jack Welch, former CEO of GE.

(Quote taken from my notes of his keynote interview at European Customer Management World in London).

How To Hire People

How To Hire People by Jack Welch.

My favourite Jack Welch story: When Jack Blew Up The Plant

One of the first things Jack Welch did as a 24-year-old manager of a GE plant was blow up the part of the plant he was responsible for.

The head of the plant called him to his office to explain.

Welch, assuming this was the end of his managerial career, duly explained that he was experimenting with a different mixture from the standard one and it had caused an explosion. The plant boss probed further, asking him why and what he had hoped to achieve.

Satisfied that Welch had

a) learnt a lesson from the experiment and

Book Club: 29 Leadership Secrets From Jack Welch

Nick McCormick's post on 'Unmanagement' got me thinking that there is a popular view of Jack Welch as a domineering, strong-willed leader who imposed himself on GE and shaped it in his often ruthless image, with a 'shape up or ship out' culture. "Well, up to a point, Lord Copper", as the lead character in the book Scoop always says to his boss when he's afraid to contradict him. There are different incarnations of Welch, depending on which period of his 20 year career at the top of GE you look at.

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