Jim Taggart's picture

Introduce the Right Hand to the Left: 10 Lessons in Customer Service

Hands shakingI decided it was time to get a new smart phone. My three year-old HTC Evo, while a solid device, was getting increasingly slow, neurotic at times and heavy to carry.

Gordon Tredgold's picture

Don’t Let Your Comfort Zone Be a Prison For Your Achievements!

prisonOur comfort zone is not our friend, it keeps us as a prisoner and stops us from achieving our full potential.

It seems to be designed to make us settle where we are, like a comfortable chair which is difficult to get out of.

Jim Taggart's picture

Square Astronaut, Round Hole: Sweat the Small Stuff!

Hadfield 1


“Don’t sweat the small stuff.”

We’ve heard that expression a lot in the past and still occasionally today. It was made popular in the self-help and pseudo leadership literature in the nineties. Indeed, one compact book went by that title, written by Richard Carlson in 1997.

Jim Taggart's picture

Leadership 2013: An All-Star Female Line Up!

MalalaAnother year has come and gone by in a flash. Unexpected events, too many to list, struck from all sides. One of the year’s big events was the human calamity in Syria, which has passed the two-year mark and with over 130,000 civilians killed.

Jim Taggart's picture

Another Year Comes to a Close: Giving Our Thanks

Another year has come and gone. During the past 12 months we’ve witnessed atrocities of staggering proportions in some countries (Syria comes to mind, with over 100,000 civilians killed); the man-made disaster in Lac Megantic, Quebec, caused by a run-away, fuel-laden train which devastated the town’s center; and the enormous damage and deaths caused by Typhoon Haiyan in the Philippines.

Jim Taggart's picture

Gen Y Should Give Us Hope: It’s About Self-Empowerment

Young People


Society, for whatever reason, has traditionally looked at youth as pampered, lazy and possessing no goal in life.

Jim Taggart's picture

Turning Learning Upside Down the Khan Way

Khan 1


Salman Khan was working as an analyst at a hedge-fund in Boston in 2006. Being a bit of a math whiz (with four degrees from MIT and Harvard) he had been tutoring family members and relatives. He had an idea and started putting up tutorial videos on You Tube to make learning more flexible for his students.