leadership

Jim Taggart's picture

Don’t Pee on the Electric Fence: A Lesson in Customer Service

Electric FenceIn my last post Customer Service Meets Productivity I shared a recent customer service experience with the Hyundai dealership where I’ve dealt for three and a half years.

Jim Taggart's picture

You Are Not Your Position

338px-Jacques-Louis_David_-_The_Emperor_Napoleon_in_His_Study_at_the_Tuileries_-_Google_Art_ProjectIf you know everything there is to know then you can take a pass on this post and move on to so

Jim Taggart's picture

The Art (NOT Science) of Management–and its Cousin Leadership

Drucker

 

It seems that a number of people want to be scientists, or at least in the sense of ostensibly adding credibility to their respective field of work. Economists (of which I’ve been a practitioner since 1982) and those in the leadership field (yours truly since the early nineties) covet the science moniker. Adding the word “science” adds a certain cachet to one’s profession.

Jim Taggart's picture

Six Enablers to Building Organizational Change Adaptability

Desert

 

Have you had enough?

Of change that is.

As 86 year-old American poet and author Maya Angelou once said, “If you don’t like something, change it. If you can’t change it, change your attitude.”

Jim Taggart's picture

Introduce the Right Hand to the Left: 10 Lessons in Customer Service

Hands shakingI decided it was time to get a new smart phone. My three year-old HTC Evo, while a solid device, was getting increasingly slow, neurotic at times and heavy to carry.

Gordon Tredgold's picture

Don’t Let Your Comfort Zone Be a Prison For Your Achievements!

prisonOur comfort zone is not our friend, it keeps us as a prisoner and stops us from achieving our full potential.

It seems to be designed to make us settle where we are, like a comfortable chair which is difficult to get out of.

Jim Taggart's picture

Square Astronaut, Round Hole: Sweat the Small Stuff!

Hadfield 1

 

“Don’t sweat the small stuff.”

We’ve heard that expression a lot in the past and still occasionally today. It was made popular in the self-help and pseudo leadership literature in the nineties. Indeed, one compact book went by that title, written by Richard Carlson in 1997.