Jim Taggart's picture

No Soup for You! Tales of Amazing Customer Service

Customer ServiceMany, many years ago, when our now four adult kids were wee ones, Sue and I would take the family on adventurous vacations, typically involving tents and sleeping bags. When we look back at those days in the late eighties and early nineties, we scratch our heads and ask whether we were insane. We definitely wouldn’t do it now as older Baby Boomers.

Gordon Tredgold's picture

Redefining possible

Redefining Possible



As leaders one of our roles is to set big, bold, inspiring goals for our teams.

Gordon Tredgold's picture


TeamworkPosted on 14 April, 2013 by Gordon Tredgold

When I started in my quest to run a marathon 6 months ago, it was something that I decided I wanted to do, primarily to raise money for cancer charity, and given it is quite an undertaking I expected that I would end up doing this on my own.

Jim Taggart's picture


Phil BuckleyIn this post I’m sharing a book I recently read, along with many of its key highlights and my personal thoughts.

Gordon Tredgold's picture

What if you couldn't fail


One of the questions my coach Julie Starr often asks is “what would you do if you knew you couldn’t fail?”.

This is a great question, as it really does make you think and open your mind up to possibilities, rather than failure. It also makes dream feel a little bit closer.

Gordon Tredgold's picture

Happy Under Achiever


Happy Under Achiever

Posted on 6 April, 2013 by Gordon Tredgold

One of the challenges when you have to turn around an underachieving department, is usually the team are unaware that there performance is actually not that great.

In fact, often they are quite happy with their performance, which means this puts them in the “happy under achiever” category.