Listening
Good Counsel for Managers Seeking Counsel
In his book, The Manager’s Survival Guide, Morey Stettner has a “Before You Ask” checklist. He advises managers to…
Use this checklist to ensure you’re seeking wise counsel and you’re ready to digest what you hear:
Do you talk too much in meetings? Most leaders do...
Are you a loudmouth? Leaders tend to talk too much. Well, now there's nowhere to hide. Reflect is a table you can use in meetings that interacts with the conversation by showing, through coloured lights embedded in the surface of the table, who is doing most of the talking.

More here from the: Ecole Polytechnique Federale de Lausanne
Why doctors get sued, and how to predict which ones will (Medical Leadership Group)
From Malcolm Gladwell's book Blink - The Power of Thinking without Thinking:
"Recently the medical researcher Wendy Levinson recorded hundreds of conversations between a group of physicians and their patients. Roughly half of the doctors had never been sued. The other half had been sued at least twice, and Levinson found that just on the basis of those conversations, she could find clear differences between the two groups.
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