Malcolm Gladwell
Why doctors get sued, and how to predict which ones will (Medical Leadership Group)
From Malcolm Gladwell's book Blink - The Power of Thinking without Thinking:
"Recently the medical researcher Wendy Levinson recorded hundreds of conversations between a group of physicians and their patients. Roughly half of the doctors had never been sued. The other half had been sued at least twice, and Levinson found that just on the basis of those conversations, she could find clear differences between the two groups.
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