You go to the grocery store, hardware store or a restaurant. You expect the staff to know what they’re doing, to be efficient, pleasant and to answer your (often) unreasonable or inarticulate requests.
For years the
business world has acknowledged the fact that employees don’t leave companies,
rather they leave managers. Managers who
successfully retain talent realize that the organization’s most significant
resource is its people. They have
shifted their attitude and approach to build strong working relationships that