management

Six Enablers to Building Organizational Change Adaptability

Desert

 

Have you had enough?

Of change that is.

As 86 year-old American poet and author Maya Angelou once said, “If you don’t like something, change it. If you can’t change it, change your attitude.”

Introduce the Right Hand to the Left: 10 Lessons in Customer Service

Hands shakingI decided it was time to get a new smart phone. My three year-old HTC Evo, while a solid device, was getting increasingly slow, neurotic at times and heavy to carry.

From Chaos to Clarity of Purpose

Circles

 

Do you like a world that’s orderly, where at work you know what’s about to hit you–basically a predictable environment?

Or do prefer the unknown, never quite sure what each day will bring, and not just at work but your personal and family time?

Customer Service and the Role of Leadership

Streesed Employee 2You go to the grocery store, hardware store or a restaurant. You expect the staff to know what they’re doing, to be efficient, pleasant and to answer your (often) unreasonable or inarticulate requests.

What Keeps Leaders Up at Night?

Lipkin bookDo you often worry as a leader about your work responsibilities, or how your boss perceives you, or whether your co-workers or direct reports respect you? How do you deal with these thoughts?

Creating Your Leadership Footprint through the Practice of LESS is MORE

Miles Davis 2We’ve all heard the adage: You can’t over-communicate when you’re in a leadership position.

Leadership and Management for a Sustainable Future

For years the
business world has acknowledged the fact that employees don’t leave companies,
rather they leave managers.  Managers who
successfully retain talent realize that the organization’s most significant
resource is its people.  They have
shifted their attitude and approach to build strong working relationships that
are productive

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