quality

Anonymous's picture

HR Quality Standards Workshop

The HR profession has always been one where Measurement is difficult and gathering Evidence is problematic!

 

Aidan Halligan's picture

The 'how' of changing culture and minds...and how people behave

Attached is a pdf with some thoughts in from a series of four pieces written for the British Journal of Healthcare Management. Hope you find some useful ideas in it. Here's the front page abstract:

REDISCOVERING LOST VALUES
Professor Aidan Halligan, director of Elision Health
A series of four articles on the theme of rediscovering lost values in
healthcare, published in the British Journal of Healthcare
Management 2007 Vol 13 Nos. 8-12

Kate Moor's picture

Guide to Quality Principles

I have found using a checklist as a self checking tool extremely useful.   The attached I use on a regular basis and have encouraged my team to do the same.  Very important as we embark on our leadership at work / quality journey.  

Kate Moor's picture

Performance @ Work - Introducing Quality Principles

What is required to establish and lead a high performance culture in a regional environment? What are the tools and techniques that work?

I have long been an advocate of cultural change and have a number of years experience in leading activities in multi-national organisations. I am currently embarking on three initiatives within my current organisation to deliver a sustainable high performance culture. My objectives are