Joseph Juran who, along with W Edwards Deming, was invited to Japan in 1954 and 1950 respectively to teach Japanese managers about quality and statistical process control respectively, and who is widely-seen as the father of the Japanese domination of global manufacturing in the late 1970s and throughout the 1980s, died last week aged 103.
Attached is a pdf with some thoughts in from a series of four pieces written for the British Journal of Healthcare Management. Hope you find some useful ideas in it. Here's the front page abstract:
REDISCOVERING LOST VALUES Professor Aidan Halligan, director of Elision Health A series of four articles on the theme of rediscovering lost values in healthcare, published in the British Journal of Healthcare Management 2007 Vol 13 Nos. 8-12
I have found using a checklist as a self checking tool extremely useful. The attached I use on a regular basis and have encouraged my team to do the same. Very important as we embark on our leadership at work / quality journey.