Reward and recognition programmes can cheapen motivation and backfire unless they are carefully tailored to what actually makes your employees tick. Academic and business author Charles Handy tells a story to make the point.
Handy tells how he was trying to write one day and was suffering from writer's block. A group of children came by and were playing outside his window.
For some reason, the sounds unleashed his creative juices and the words started flowing.
by Jim Taggart
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