A look into the disparity between how leaders believe they are doing and the reality of the situation. Disappointing in particular that 51% of bosses surveyed claim that apologizing makes one look incompetent; an incompetent leader is one who cannot admit their mistakes.
According to the survey, some of the ways trust can erode are:
- Taking credit for others’ ideas or blaming employees unfairly
- Poor communication
- Lack of clarity