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Phil Dourado's picture
By Phil Dourado May 25 2008

"Business is the best art" (Warhol). Great leaders create a compelling story. Here's an example.

I chaired a track session at European Customer Management World recently where part of my job was to interview Robert Stephens, founder of The Geek Squad. Here are a dozen learning points I jotted down from Robert on how to take a commoditized sector - IT service and repair - and create a cool, prof...
Shaun Smith's picture
By Shaun Smith May 25 2008

The One Thing I Learnt Last Week from Richard Branson

Last week I chaired day two of the European Conference on Customer Management in London. There are always hundreds of memorable learning points flying around at an event that features the likes of Stephen Covey, Richard Branson, Ken Blanchard, Dan Pink and Fred Reichheld. But, one Uber learning poin...
Kate Moor's picture
By Kate Moor May 24 2008

What drives what – a motivated can-do culture or business performance?

This has been a thought-provoking and challenging week but it prompted me to think about the above question.  Do you have to change the culture from pessimistic and negative (and thinking about Steve Simpson's UGR) to a motivated can do culture before you can drive sustainable business performa...
The Story Teller's picture
By The Story Teller May 22 2008

Book Club: 29 Leadership Secrets From Jack Welch

Nick McCormick's post on 'Unmanagement' got me thinking that there is a popular view of Jack Welch as a domineering, strong-willed leader who imposed himself on GE and shaped it in his often ruthless image, with a 'shape up or ship out' culture. "Well, up to a point, Lord Co...
Inspector Gadget's picture
By Inspector Gadget May 22 2008

Website I like: Mental Floss

I like some of the blogs in this website as they approach the world from an odd angle, which is good stimulation for getting your brain to think differently and innovatively. And it's entertaining at the same time.  
Steve Simpson's picture
By Steve Simpson May 21 2008

A different angle on corporate culture - introducing UGRs

If you would like to access an article on unwritten ground rules or 'UGRs', there is one attached. Hope you find it of value.RegardsSteve S
Steve Simpson's picture
By Steve Simpson May 21 2008

The way we really do things around here...

Want to know what's really preventing people from achieving - go no further than your 'UGRs®'. UGRs, or 'unwritten ground rules' are people's perceptions of 'this is the way we do things around here'. They drive people's performance yet they are rarely if ever tal...
Steve Simpson's picture
By Steve Simpson May 21 2008

Greetings from Steve Simpson

I'd like to congratulate Phil on a brilliant concept in creating this hub - well done Phil! I'm based in Australia, although I travel a lot to countries across the globe. I created the 'unwritten ground rules' or UGRs concept which helps organisations understand and boost their cult...
Steve Simpson's picture
By Steve Simpson May 21 2008

Steve Simpson , Understanding culture through the 'unwritten ground rules' or UGRs® concept

I work with organisations across the globe to help them understand their culture through the UGRs concept I created and wrote a book about! If you've got problems with regard to silos, implementing business plans, implementing change initiatives, or a general lack of productivity, there's a...
Anonymous's picture
By Anonymous May 21 2008

15 Minute Challenge

In her book, Ballsy: 99 Ways to Grow a Bigger Pair and Score Extreme Business Success, Karen Salmansohn's tip number ninety-eight is as follows..."Often it’s easier to convince yourself to be good for 15 minutes than to be a saint for a whole day. So, give yourself tiny "must-do-today-...