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Gordon Tredgold's picture
By Gordon Tredgold May 1 2014

FAST Leadership

Ultimately Leadership is about delivering results and achieving goals. As leaders that’s really what we get paid for, and I wanted to share my approach to delivering results. I call it FAST Leadership, its simple, straightforward and easy to follow. This is not something that I have learned from boo...
Jim Taggart's picture
By Jim Taggart Apr 28 2014

Don’t Pee on the Electric Fence: A Lesson in Customer Service

In my last post Customer Service Meets Productivity I shared a recent customer service experience with the Hyundai dealership where I’ve dealt for three and a half years. We own two Hyundais, three of my four adult kids own Hyundais, and they in turn have recommended their friends to Myers Hyundai i...
Bob Herbold's picture
By Bob Herbold Apr 27 2014

The Bad News – You Need to Know It!

The recent sequence of massive vehicle recalls by General Motors, started by the decade-old ignition switch flaw that was buried for more than a decade within the thick GM bureaucracy even though it is linked to a reported 13 death, highlights a key challenge for leaders. Specifically, how do you c...
Jim Taggart's picture
By Jim Taggart Apr 20 2014

Customer Service Meets Productivity

We had a tough winter here in Eastern Ontario where I live. But then, so did much of Canada and many parts of the U.S. Lots of snow, strong winds, and what caused meteorologists to exhibit signs of unusual arousal, the Polar Vortex, which somehow got diverted from Canada’s Arctic for a couple of mon...
Phil Dourado's picture
By Phil Dourado Apr 17 2014

Three Stories Leaders Need to Tell

Up From The Leadership Hub's Archive (Originally posted in 2007)Great Leaders: Tell a compelling story about themselves: who they are, where they came from, what they stand for, what they expect. Create or tell a compelling story about the organisation: its mission and purpose, why it is a great pl...
Jim Taggart's picture
By Jim Taggart Apr 13 2014

You Are Not Your Position

If you know everything there is to know then you can take a pass on this post and move on to something else. You’re still here–thought so. We live in a society of experts, pseudo experts and wannabe experts. Although I’ve been in the leadership space for some 25 years, encompassing a Masters in the...
Jim Taggart's picture
By Jim Taggart Apr 7 2014

The Art (NOT Science) of Management–and its Cousin Leadership

 It seems that a number of people want to be scientists, or at least in the sense of ostensibly adding credibility to their respective field of work. Economists (of which I’ve been a practitioner since 1982) and those in the leadership field (yours truly since the early nineties) covet the scie...
Jim Taggart's picture
By Jim Taggart Mar 31 2014

Six Enablers to Building Organizational Change Adaptability

 Have you had enough?Of change that is.As 86 year-old American poet and author Maya Angelou once said, “If you don’t like something, change it. If you can’t change it, change your attitude.”That concisely sums up this post, where I’ll suggest six enablers to help those working within organizati...
Gary Cohen's picture
By Gary Cohen Mar 29 2014

5 Ways to Overcome Obstacles

The brick walls are there for a reason. The brick walls are not there to keep us out. The brick walls are there to give us a chance to show how badly we want something. Because the brick walls are there to stop the people who don’t want it badly enough. They’re there to stop the other people. –Rand...
Shaun Smith's picture
By Shaun Smith Mar 25 2014

On Purpose: The next challenge for big brands.

There is no doubt that the concept of brand ‘Purpose’ and the multi-channel customer experience, will converge to create a huge opportunity for brands to differentiate themselves. Consumers are looking for authenticity and seamlessness in the way they experience the brand regardless of channel. Our...