Customer Service Surprise

We all have our customer service horror stories. It seems like they’ve become more and more commonplace. To counter this disturbing trend, I believe it is important to share positive customer service experiences and tout their benefits.

To that end, here’s my story…

I bought a new home about 7 years ago. The builder used Delta faucets in all the sinks and bathtubs. The caps on the faucet handles were fading – normal wear and tear from my perspective. I called up Delta customer service and asked them if I could purchase some new caps. They took my home address and said they’d ship 8 of them out that day. I asked how much I owed. The answer - No charge. What kind of faucet do you think I’m going to get next time I need one? How many prospective customers are now aware of this story?

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