Deming’s Point #11 – Eliminate Numerical Quotas/Goals
In his book, Out of the Crisis, Quality guru W. Edwards Deming describes 14 points required to transform American Industry. Let's concentrate on the 11th point - Eliminate Numerical Quotas for the Workforce, and Eliminate Numerical Goals for People in Management.
This is contrary to the way many of us have been brought up. It’s certainly contrary to the way that most businesses currently operate.
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Eliminate or do it properly?
I agree with much of what Deming writes but I am not convinced about this one. The problem as I see it is arbitrary targets, goals and measures without plans and processes to deliver. It isn’t the aim that is the problem it is the execution.
Kate
Kate, Deming's point is
Kate,
Deming's point is two-fold (from what I gather). First, many goals are set arbitrarily with no explanation of how to achieve them. This goes to your point about execution. His second point is that in most cases the problems are with the system and not the people, and it's really management's responsibility to make changes to the system.