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Surprise Dance On Finnair Flight To Celebrate India's Republic Day

by Clement Fernandes April 23, 2012

Nice reminder that you need to lead tour organization in a way that allows people to surprise and delight customers. There are too many suppliers of 'grey' products and experiences out there. Your aim is to lead in a way that sets people free to improvise to surprise and delight. That's the only way your organization will be remembered, stand out and/or, as this video has done, go viral.