by Phil Dourado
From the book
Think back to the best boss and the worst boss you ever had.
Make a list of all things done to you that you abhorred.
DON'T DO THEM TO OTHERS. EVER.
Make another list of all things done to you that you loved.
DO THEM TO OTHERS. ALWAYS.
And you thought leadership was complicated.
Source: Dee Hock, founder of Visa